Shipping and Delivery
Welcome to Sup Boon Tiam! We are dedicated to providing reliable shipping services for our customers across the USA.
USA Shipping Details
- Order Cut-off: 5:00pm PST (Monday – Friday)
- Processing Period: 0-3 business days (Monday – Friday)
- Delivery Time: 5-10 business days (Monday – Friday)
- Couriers: USPS, FedEx, DHL
Free USA Shipping
We offer free shipping on all orders within the USA, with no additional delivery fees.
Our Shipping Partners
We collaborate with USPS, FedEx, and DHL to ensure timely and secure deliveries.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to monitor your delivery status on our Orders Tracking page.
Lost or Missing Orders
If your package doesn’t arrive or is lost, contact us immediately at [email protected]. We’ll work with our couriers to resolve the issue, offering a replacement or refund as needed. See our Refund and Returns Policy for details.
Not Home During Delivery
If you’re unavailable, the courier may attempt redelivery or leave the package at a nearby pickup point, with instructions provided via notification.
Delivery Refusal
Refusing a delivery will result in you covering the return shipping costs.
Updating Delivery Address
To change your shipping address, email us at [email protected] within 24 hours of ordering or before the daily cut-off time.
Contact Information
For questions about your order or our Shipping and Delivery policy, reach out to us at [email protected].
Company Details
- Website: Sup Boon Tiam
- Company: Sup Boon Tiam Llp
- Address: 38 Beo Crescent, #01-28, The Beo Crescent, Singapore 160038
- Email: [email protected]
- UEN: T16LL2338L
- Support Hours: Monday to Friday (8:00am – 5:00pm) PST