Refund and Returns Policy

You may return your order within 30 days of receipt. After canceling, you have an additional 30 days to ship the product back.

Return Conditions

Item Condition: Returns must be unused and in original condition, including original packaging.
Non-Returnable Items: Perishable goods, customized items, or hygiene-related products (e.g., personal care items) are not eligible for return.

How to Return

Initiate Return: Contact our support team within 30 days of delivery at [email protected], providing your order number and return reason.
Return Instructions: We’ll provide specific return instructions. Do not ship items back until you receive these details, as the return address may vary by product or location.

Return Shipping Costs

You are responsible for return shipping fees unless the item is defective, damaged, or incorrect.

Refund Process

Refund Timeline: Refunds are processed within 5 days of receiving your return.
Refund Method: Refunds are issued to the original payment method used for the purchase.

Specific Cases

Damaged or Faulty Items: Notify us immediately with photos if an item arrives damaged or defective. We’ll arrange a replacement or full refund.
Incorrect Item: If you receive the wrong product, contact us for a prepaid return label and the correct item.
Non-Delivered Items: If your order doesn’t arrive, check our Shipping and Delivery policy and track your order via our Orders Tracking page. Contact us for significant delays.
Change of Mind: Cancel orders within 24 hours of placement. After this, you must wait for delivery and initiate a return.
Cancellations: Cancel within 24 hours by contacting support.
Exchanges: Direct exchanges are available; contact us to begin the process without placing a new order.

Return Address

Contact our support team at [email protected] for the appropriate return address, which may vary by product.

Return Form

A return form will be supplied upon request by our support team.

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